Knowing one’s customers, anticipating their needs, mastering the relationship
New channels appreciated by customers, responsive businesses, quality of customer service as a criteria of choice, a digital and human customer relation, a proximity customer relation, etc. The brands’ strategies are increasingly customer-centric. In 2017 customer relations must be more agile. The winning strategy? An intelligent mix of human and automation.
#conext follow the trends for 2017 and find the solutions, advice and testimonials to best adapt your customer relation strategy
Boosting sales points and gifts – social CRM – call centres – phone marketing – e-mailing – online after-sales – virtual agents – web analytics – audience measurements – chatbots – surveys – reviews & polls